EXCLUSIVITY OF OUR COLLECTIONS

While we may occasionally restock, each piece is a unique find, and once gone, its return is uncertain. Stay tuned for potential restocks, and secure your piece of history when the opportunity arises.

EMBRACING CHARACTER

1. Vintage

In a world of brand new, there's a certain charm in the worn and cherished. Our vintage brass collection invites you into a world where each piece has lived a life before, carrying its own unique marks of time.

2. Imperfections

Expect a little character with your purchase. These preloved brass pieces may show signs of age – a scratch here, a patina there. But it's in these imperfections that the true beauty of vintage shines through.

3. Full Disclosure
These items are pre-owned. We celebrate the quirks that come with age, and we want you to appreciate them too. We've captured the essence of their journey in pictures, so you can see the stories these pieces tell.

We take great pride in curating only the highest quality vintage pieces. Our team carefully inspects and selects items based on craftsmanship, durability, and overall condition. When you shop with us, rest assured that you are purchasing a quality piece.

4. Detailed Inspections
Before an item becomes part of our collection, it undergoes thorough inspections. We evaluate for any wear, ensure structural integrity, and assess the overall condition. Only those items that meet our stringent standards make it to our virtual shelves.

5. Transparent Descriptions
We believe in honesty. Our product descriptions are crafted with transparency in mind. We highlight signs of age, providing you with a clear understanding of the unique character each piece possesses.

Processing Time:

Orders are typically processed within 1-3 business days after payment confirmation.

Please note that vintage items might require extra care and handling to ensure their safe shipment, which may slightly extend processing times.

Shipping Methods and Timelines:

We offer standard shipping options for domestic and international orders.

Domestic orders usually arrive within 3-7 business days after processing.

International orders may vary in transit time depending on the destination, ranging from 1-4 weeks.

Expedited shipping options may be available for select items at an additional cost.

Shipping Rates:

Shipping rates are calculated based on the total weight of the order, destination, and chosen shipping method. The shipping cost will be displayed at checkout before completing the purchase.

Free shipping may be offered for orders that meet specified criteria, such as a minimum purchase amount or promotional offers.

Order Tracking:

Once your order is processed and shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the status of your delivery.

Shipping Restrictions:

Some items may have shipping restrictions based on their fragility, size, weight, or legal constraints in certain regions. Please review product descriptions for any specific shipping limitations.

Customs, Duties, and Taxes:

International customers are responsible for any customs duties, taxes, or import fees imposed by their respective countries. These charges are not included in the product price or shipping cost and are the buyer's responsibility.

Shipping Address:

Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays or misdeliveries caused by incorrect addresses.

Shipping Damage or Issues:

In the rare event of shipping damage or issues, please contact us within 48 hours of receiving your order. Provide clear photos of the damaged item(s) and packaging to assist us in resolving the matter promptly.

If you have any further inquiries or special shipping requests, feel free to reach out to our customer service team at support@thegoldenolden.com

Note: This shipping policy is subject to change and is effective as of December 2023. Customers are encouraged to review the policy periodically for any updates.

As our items are often one-of-a-kind and come with their own history and character, we do not accept returns as a standard policy. However, your satisfaction is of the utmost importance to us.

Our Commitment to You:

    1.    Quality Assurance: We take great care in accurately describing and photographing our vintage brass items. We assure you that the product you receive will match the description and images provided on our website.

    2.    Communication: If you have any questions or concerns about an item, please do not hesitate to contact us. We are here to assist you and provide additional information or images to ensure you make an informed purchase.

    3.    Case-by-Case Approach: While we do not accept returns as a standard policy, we understand that unique situations may arise. If you believe there is a genuine issue with the item you’ve received, please reach out to us within 3 days of receiving your order. We will review your case on an individual basis and work with you to find a suitable solution.

    4.    Damaged or Incorrect Items: In the rare event that you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or issue a refund, as appropriate.

    5.    Refunds and Replacements: If a return is deemed necessary, we will provide instructions on the return process. Please note that any return shipping costs will be the responsibility of the customer unless otherwise agreed upon.

Thank you for choosing The Golden Olden for your vintage brass item needs. We look forward to serving you and providing you with unique and beautiful pieces of history.

EMBRACING HISTORY AND SUSTAINABILITY

1. Your Piece of History
When you choose a vintage brass item from us, you're not just buying a thing; you're adopting a piece of history. These items have a past, and now they're ready for a new chapter with you.

2. The Nostalgia Factor
Ever held something and wondered about the hands that touched it before? That's the nostalgia these pieces bring. They've been loved before, and now they're ready to be cherished once again.

3. A Sustainable Choice
By opting for preloved brass, you're making a choice that's kind to the planet. It's recycling in action, and you're playing a part in reducing waste while adding a touch of vintage flair to your space.

So, let's celebrate the uniqueness of preloved. Dive into the world of vintage brass, where every scratch, every mark, tells a story of a life well-lived. It's not just a purchase; it's a connection to the past, and we're thrilled to share it with you.