As our items are often one-of-a-kind and come with their own history and character, we do not accept returns as a standard policy. However, your satisfaction is of the utmost importance to us. If you believe there is a genuine issue with the item you’ve received, please reach out to us within 3 days of receiving your order. 

Our Commitment to You:

    1.    Quality Assurance: We take great care in accurately describing and photographing our vintage brass items. We assure you that the product you receive will match the description and images provided on our website.

    2.    Communication: If you have any questions or concerns about an item, please do not hesitate to contact us. We are here to assist you and provide additional information or images to ensure you make an informed purchase.

    3.    Case-by-Case Approach: While we do not accept returns as a standard policy, we understand that unique situations may arise. If you believe there is a genuine issue with the item you’ve received, please reach out to us within 3 days of receiving your order. We will review your case on an individual basis and work with you to find a suitable solution.

    4.    Damaged or Incorrect Items: In the rare event that you receive a damaged or incorrect item, please contact us immediately, within 3 days of receiving your order. We will arrange for a replacement or issue a refund, as appropriate.

    5.    Refunds and Replacements: If a return is deemed necessary, we will provide instructions on the return process. Please note that any return shipping costs will be the responsibility of the customer unless otherwise agreed upon.

Thank you for choosing The Golden Olden for your vintage brass item needs. We look forward to serving you and providing you with unique and beautiful pieces of history.